Frequently Asked Questions

Questions about custom orders? Start here.

How does ordering work? Choose a product or submit a project, share your artwork and details, approve a proof, then production begins after all stated requirements are complete. 

Will I see a proof? Yes. Review it carefully; written approval authorizes production. 

Can I order one item? When a product page offers that quantity. Availability and per-item pricing vary by product. 

Do you offer quantity discounts? On qualifying identical product/design/decoration setups after pricing is validated. 

Can I mix sizes? Often, when the same product and decoration setup is used. Actual blank costs or size surcharges may vary.

What artwork should I upload? Vector PDF, AI, EPS or SVG is preferred; a high-resolution transparent PNG is often acceptable. 

What if my art is not ready? Upload the best file you have. We may request another file or offer separately approved cleanup or redraw work. 

Are screen colors exact? No. Screens, materials and decoration methods vary. Proofs confirm layout and placement more than exact physical color. 

Can you use any logo or character? Only when you own it or have permission to reproduce it. 

How long will my order take? Timing begins after usable details, payment requirements and proof approval. See the current estimate communicated for your order.